Henry Ferlauto
I spend a lot of time thinking about how people get from "Point A" to "Point B" and how to make their journey a more joyful experience.
Summary• 11 years of experience working in transportation, six of which are in private aviation, five in ground transportation
• Multiple client success and supporting roles
• Multiple technology companies
• Demonstrated ability to develop deep relationships with customers, resulting in exceptional personalized experiences
• Articulate, customer-focused problem-solver with well-honed business acumenCustomer Experience Philosophy• Anticipate needs
• Ask questions
• Analyze the situation
• Act, based on all of the above